Terms & Conditions

1. General

These terms and conditions apply to all orders and supersede all others. By using this site, you expressly accept and agree to abide by all the terms and conditions contained in this statement. Do not use this site if you do not accept and agree to these terms and conditions. We may vary these terms and conditions from time to time without notice.

2. Prices
All prices quoted are in Pounds Sterling and are exclusive of VAT and Carriage

3. Terms of Payment
Payment for orders shall be by credit card, unless other credit terms have been arranged. Orders are not binding on Colbrook Supplies Direct Limited until accepted by Colbrook Supplies Direct Limited.

 4. Changing Orders
Because we start processing orders immediately after confirmation, submitted orders are considered final. We will try to accommodate order changes or cancellation requests, but cannot guarantee our ability to complete them.

5. Delivery
All delivery times are to be treated as estimates only. No liability is accepted for any loss arising from delay or error in the delivery of goods.

6. Returns Policy
Under the Distance Selling Regulations 2000 you have the right to cancel your order within 7 days. You may return your goods up to 10 days of receipt of goods at your own cost. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorisation, you must obtain a returns number, use the form provided click here. Unsuitable goods or goods ordered in error will be charged a administration fee of up to 25% plus vat. Please make sure that the goods you order are suitable for your purpose.  A restocking charge of 15% of the goods or £15 whichever is the greater will apply to any authorised returns. 

7 . Carriage
Unless otherwise specified the cost of carriage is charged extra. Standard packaging is included within price unless special packaging is requested from the buyer at additional cost.

8. Passing of Property and Risk
Title to products passes  Colbrook Supplies Direct Limited to you on shipment from our facility.

9. Claims
9.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us so as to reach us within 5 days of delivery
9.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.
9.3 Claims in respect of non-delivery must be made so as to reach us within 4 days from receipt of our invoice

10. Liability
To the fullest extent permitted at law, neither Colbrook Supplies Direct Limited  nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

11. Indemnity
The buyer shall indemnify Colbrook Supplies Direct Limited against all claims for infringements or alleged infringement of third parties' patent copyright or other intellectual property rights, and all costs and expenses incurred in connection therewith, arising from the execution of the buyersdesigns, patterns or specifications.

12. Notices
Any notice given hereunder by post, fax to the recipient at his or its principal or registered office shall be deemed to have been properly served at the time when in the ordinary course of post or transmission it would reach its transmission.

13. Complaints Procedure
Should you wish to make a complaint, please email us using the contact form on the contact us page. You may also contact us by post, our address is also listed on the contact us page.

14. Force Majeure
We will not be held responsible for the failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

16. Governing Law
These terms and conditions will be interpreted and construed in accordance with the laws ofScotland and will be subject to the non-exclusive jurisdiction of the Scottish Courts.